About Our Products
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Yes. All of our formulas are crafted with high-quality, carefully sourced ingredients that are safe for regular use. Please follow the usage instructions on each product label.
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Absolutely. Our products are designed to complement one another. You can build them into a daily wellness or oral care routine depending on your needs.
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No. Shwally products are made with clean, purposeful ingredients free from unnecessary additives, artificial preservatives, or fillers.
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Never. Shwally is committed to cruelty-free practices. Although, our products are so natural and safe, you can apply many of them to your pets if needed!
Product Care & Storage
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Keep products in a cool, dry place away from direct sunlight. For liquids or tinctures, shake well before use to evenly distribute natural ingredients.
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This can occasionally happen with natural formulas. Simply rinse the applicator with warm water or clear with a clean pin.
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Because we work with natural ingredients, color or texture may vary slightly from batch to batch. This is normal and does not affect product quality or effectiveness.
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Yes and no. The FDA does not require cosmetics to have expiration dates. We generally recommend using 12 months from ordering. If left longer, ingredients are exposed to volatility with time and drop in efficacy.
Orders & Shipping
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Most orders ship within 1–3 business days. Delivery times vary by location but typically arrive within 3–7 business days in the contiguous U.S.
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An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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Yes, we offer worldwide shipping. Transit times and customs policies vary depending on your country.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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Once your order ships, you’ll receive an email with tracking information so you can follow its journey.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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Reach out to our customer care team within 7 days of receiving your package. We’ll make it right.
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We accept returns of unopened, unused products within 30 days of delivery. For health and safety reasons, opened products cannot be returned.
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Fill out our contact form with your order number and reason for return. We’ll provide instructions to complete the process.
Ingredients & Sourcing
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We work with trusted suppliers to ensure our ingredients meet the highest standards of purity, safety, and sustainability.
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Yes. All of our products are gluten-free.
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Once your order ships, you’ll receive an email with tracking information so you can follow its journey.
Using Shwally
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Each product page includes clear descriptions, benefits, and callouts. You can also email our team with your goals, and we’ll help guide you should you need further assistance.
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Please consult your healthcare provider before introducing new supplements or care products during pregnancy or breastfeeding.
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Some formulas may be suitable for kids, but always read the label carefully. For younger children, consult a healthcare professional first.
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